How does the eBook Service work?
Using your Library Card and pin, a Derbyshire Libraries user can login into a secure eBook service and select up to 5 eBooks to download at any one time.
What is an Adobe ID? Why do I need one? How do I get one?
An Adobe ID is required to authenticate your eReader for use with our service. When a title is downloaded, it is locked to your Adobe ID. This prevents unauthorised sharing of our titles. All your devices must be assigned the same Adobe ID for them to be able to read your loan titles.
If you do not have an Adobe ID, please create one via the Adobe web site https://www.adobe.com/cfusion/membership/index.cfm?loc=en_us&nl=1.
What software is used to download eBooks onto my PC/MAC?
For PC/MAC users and all readers listed below, eBooks are downloaded using the standard eBook software Adobe Digital Editions.
The first time you try to download an eBook you will be prompted to download and install Adobe Digital Editions if this software is not already on your PC/MAC.
What are the minimum System Requirements?
The minimum system requirements for Adobe® Digital Editions are as follows.
These specifications are provided by Adobe. Please visit http://www.adobe.com/products/digitaleditions/ if you have any queries regarding them.
How long does the eBook stay on my PC/MAC or eBook Reader?
The eBook is for a loan period up to a maximum of 21 days at which point the eBook will expire and will no longer be readable on your PC or eBook reader. The eBook then becomes available for another user to download. We advise selecting fewer than 21 days before downloading if you wish to fully utilise your 5 loan entitlement and are likely to read the book in less than 21 days.
Can I extend the loan period?
No. If you have not finished with the eBook, you can download it again if there are no reservations attached to the eBook. If there are reservations then you will need to add your details to the reservation list and you will be notified when the eBook becomes available for you to loan.
If an eBook is being used, can I create a reservation?
Yes, the eBook service allows you to reserve an eBook which has already been downloaded. If you wish to include your email address with the reservation you will be alerted as soon as the title becomes available.
How long have I got to download the eBook when my reserved title becomes available for me to download?
We allow 3 days for the eBook to be downloaded at which point the eBook is offered to the next reservation or returns to our eBook stock to be accessed by other users.
Can I download to an Amazon Kindle Reader?
Amazon do not allow third party DRM content to be used on their eReaders. However, you can read our titles on an Amazon tablet, i.e. Kindle Fire HD. To do this, you must install the Aldiko eReader app which is not currently available directly from the Amazon app store. Therefore, you must follow Aldiko's own installation instructions on how to install the app on your device.
Aldiko Kindle Fire installation instructions
Can I download a title more than once during the loan period?
In the unlikely event of a failed download or a PC/MAC or Reader malfunction an eBook can be downloaded from the Derbyshire Libraries eBook service from within your login via the 'Manage Loans/Reservations' screen, for the duration of the loan period.
How do I return an eBook once I have finished reading it?
Unfortunately, it is not possible to 'return' an eBook once it is taken out on loan. Strict publishing agreements prevent us from reissuing a title before the expiration date on the downloaded book has passed. This is because we are unable to determine whether a 'returned' book still exists on any of your devices. Reissuing a title which still exists on a previous borrowers device would lead to us breaking our agreements with Publishers and could result in the Publisher removing their titles from our service.
Are all books available in eBook format?
Only a small percentage of printed physical books are available as an eBook. There are also some UK Publishers who do not allow their eBook titles to be loaned. The number of e-titles for loan is increasing all the time. Please check the Derbyshire Libraries eBook Service frequently for new titles added.
Which readers are compatible with your service?
We recommend that you download your titles onto your PC or MAC before transferring then to your reader.
Visit the Adobe web site for the current list of devices compatible with Adobe Digital Editions. If your device is not listed then we suggest you contact your device manufacturer to check if your eReader supports Adobe DRM titles.
A Popular eBook app for Apple iTouch, iPhone or iPad is Bluefire Reader.
For Android users we recommend using Aldiko or Bluefire.
Can I download directly to my Apple iPhone/iPad?
Although we would always recommend that you download to a PC or MAC before transfering your title to your reader, we DO however allow you to download directly to your iPhone or iPad.
In order to successfully download to your Apple device you must have the Bluefire Reader app installed. Once installed and configured with your Adobe ID you can start to download your titles by browsing this site from your Apple device.
Note: There will be a delay between steps 3 and 4 whilst the title downloads. BlueFire does not offer a progress bar so it may appear as if nothing is happening. This delay will vary depending on the file size of your title.
Can I download directly to my Android device?
Although we would always recommend that you download to a PC or MAC before transfering your title to your reader, we DO however allow you to download directly to your Android Device.
In order to successfully download to your Android device you must have the Aldiko or Bluefire app installed. Once installed and configured with your Adobe ID you can start to download your titles by browsing this site from your device.Add us to Aldiko's 'My Catalogs'
You can add us as a short cut within Aldiko. Doing this will allow Aldiko to automatically handle all downloads from this site. To add us to your Aldiko App, open Aldiko and follow the guidelines below.
The steps below walk you through downloading a title to your Android device once you have added our service to your Aldiko's 'My catalogs' area.
When I try to download my books, I either get a load of code open on my screen or I get the message 'The XML file does not appear to have any style information associated with it'. What is wrong?
Your device is attempting to open the download file with the wrong software/app. You need to open the file with the correct app for your device (instructions for downloading to PC/Mac, Apple and Android are given earlier on this page).
If you are using an Android device, the first time you attempted to open one of our download files from your browser, your device will have asked you which app to complete the action with.
NOTE: The preinstalled browser on your Android device may not offer you the screen to select the app to use, nor will it allow you to reset your defaults. If you have this issue then we suggest you install Chrome as browser.
If you chose an unsupported app this will lead to the XML error message always occuring. In this case, please follow the instructions below to reset your preferences.
Why won't your eBooks work on my reader?
Only readers that support the use of Digital Rights Management (DRM) in either ePub or PDF format can view our eBooks. We have to implement this protection method as part of our licensing agreement with publishers. Failure to use DRM would result in the titles being removed from our offering. Please check your readers guide to see whether it supports these formats or visit Adobe Digital Editions website.
The title I wish to read is listed as being out on loan. As this is not a physical book, why can't it be downloaded an infinite number of times?
The eBook library model works in the same way as the library loans model. A book, regardless of its format, can only be borrowed by one user at any one time. However, we keep a close eye on waiting lists and will try to respond to demand by purchasing additional copies wherever possible, although this can never be guaranteed because of budget restrictions.
How do I transfer my eBook to my Reader?
Please refer to your reader's user guidelines.
Can I use this service when I go on holiday abroad?
Unfortunately, we are unable to offer this service outside of the UK due to strict agreements we have in place with Publishers.
Who do I contact if there is a problem?
Please use our contact page for any queries you have regarding the usage of our web site. For any queries regarding your computer or eBook Reader, please contact your manufacturer's technical support.